FAQ

Find below some answers to some common questions. If you have any other queries, don't hesitate to contact Jo.

How long does the portrait process take? From the date the deposit is paid, the portrait will be complete within 6 weeks. For more information, see the portrait process page. Can I have more than one person in my portrait? Yes, of course. Have a look at the prices page for details of the additional charge. Will I get to see a draft version of the portrait? Yes, you can see a draft proof when the portrait has been finished. You can approve this draft before payment is completed and the portrait is finalised and printed. What payment options do I have? Possible payment options will depend on whether you are a local customer or not. If you can get to our shop, Picture This, in Teignmouth, you are welcome to pay via cash or cheque. If you are commissioning a portrait from afar, you can send a cheque or pay via PayPal. International orders will be PayPal only. Are there other products that the portrait can be printed on? Yes, there are a whole range of products - such as mugs, mouse mats, calenders etc. - that we can arrange to be printed for you at an additional cost. Please contact Jo if you would like more information. How can I ensure the digital photo I provide is of good quality? There are a few useful tips here. If you haven't yet taken the photo, make sure your camera is set to take pictures in a) the highest quality setting possible, and b) the highest size resolution possible. If you already have the photo you'd like to make into a portrait, try and keep the original intact - don't resize it. Also, if you are saving it as a JPEG (the extension will be .jpeg or .jpg), check the settings on your graphics program. Most will give you the option of changing the compression level - this should be kept as low as possible (meaning better quality, and a larger file size). Do you ship portraits internationally? Yes, have a look at the prices page for details of postage charges. Can I have more than one copy of the portrait? Yes, customers often want additional copies. Multiple print discounts can be arranged upon enquiry, and you can also have additional copies in a different format - eg. regular photo prints of various sizes, poster prints etc. Can I get a digital copy of the finished portrait? Yes, we can provide a high-quality image file of the finished portrait. There is a considerable charge for this service, which includes reproduction rights for you to use the image yourself in the future to get your own prints. Please enquire for more details.